TITLE:  Computer Repair Technician

LOCATION: Technical Services Department

The Kansas City, Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22,000 students. With a Head Start program, three preschools, 30 elementary schools, 8 middle schools, and 5 college and career academies/high schools, the district serves a wonderfully diverse mixture of students. A remarkable 62 different languages are spoken in the homes of our students. To serve those students, the district employs approximately 3,650 staff, including more than 1,600 teachers.

The vision of the Kansas City, Kansas Public Schools is to be one of the Top 10 School Districts in the Nation. Our goal is that "Each student will exit high school prepared for college and careers in a global society, and at every level, performance is on track and on time for success." To help our students achieve this goal, the district is implementing a district-wide initiative called Diploma+.

JOB GOAL: The job of Computer Repair Technician is responsible for installing and maintaining personal computers (PCs); providing PC support for software, hardware and peripheral problems, assisting with other technology issues as needed.

Essential Functions:

•  Analyzes new and existing personal computer systems for ensuring specifications for hardware and software to meet the user's needs.
• Assists building leaders in the placement of technology equipment for ensuring efficient PC availability.
• Installs new PCs across the district for the purpose of ensuring the availability of effective running technology equipment.
• Prepares written materials for the purpose of documenting activities and work order progress, providing written reference, and/or conveying information.
• Responds to user work orders and complete in timely manner for the purpose of maintaining efficient technology operations across the district.
• Trouble shoots and repairs laptops, desktops, broken PC hardware and peripherals, storage devices, printers, PC labs, etc. for the purpose of ensuring necessary availability.
• Performs other related duties as assigned (assists with MAC issues, audio-visual set-ups etc) for the purpose of ensuring the efficient and effective functioning of the work unit.

Job Requirements and Qualifications:

•  Demonstrate good customer service skills while interfacing with faculty, students, staff, and administrators.
• Knowledge of Microsoft Windows OS and Office applications
• Knowledge of Apple OS X and iOS
• Knowledge of Google Chrome OS
• Ability to explain technical concepts to non-technical audience
• Ability to complete component-level repair of computers and peripherals.
• Two years of college, technical school, military training; CompTIA A+ certification or Apple ACMT certification, two years of related education and field-work experience.

COMMUNICATION / ORGANIZATION:  Maintain communication with school personnel, and parents/guardians to enhance cooperative action which will meet the educational needs of students.  Utilizes existing technology effectively in the performance of duties.

REASONING ABILITY:  ABILITY is required to schedule a significant number of activities, meetings, and/or events; often gather, collate, and/or classify data; and use job-related equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using standardized methods. Ability is also required to work with a diversity of individuals and/or groups; work with similar types of data; and utilize a variety of job-related equipment.  Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is limited to moderate.

 LANGUAGE SKILLS:   Specific skill based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment including using a variety of software applications; planning and managing projects; preparing and maintaining accurate records; training; customer service skills; written and oral communication; and financial accountability and fiscal planning.  Concepts of quantity cooking and nutritional analysis; child nutrition programs and requirements; food service equipment; effective evaluation of staff; and special dietary needs.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, walk, stand and talk or hear. The employee must occasionally lift items 35 lbs alone, with assistance of 50 pounds such as cases of cans and 50 lbs. bags of sugar or flour, or moving/rearranging appliances. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud and is a standard acceptable level for this environment.

OTHER SKILLS and ABILITIES: Responsibilities include: working independently under broad organizational guidelines to achieve unit objectives; supervising the use of funds. Utilization of resources from other work units is often required to perform the job's functions. There is a continual opportunity to significantly impact the organization’s services.

Applications may be reviewed prior to the deadline date.

REPORT TO:                             Director of Technicial Information Systems (TIS)

SALARY:                                    Based on KCKPS Salary Schedule

FLSA STATUS:                         NON- EXEMPT

TERMS OF EMPLOYMENT:       261 Days

PERFORMANCE EVALUATION: Performance of this position will be evaluated in accordance with the Board of Education policy on evaluation.

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.  The individual currently holding this position performs additional duties and additional duties may be assigned.  

Kansas City, Kansas Public Schools is an Equal Opportunity Employer.  KCKPS does not discriminate on the basis of race, religion, color, national origin, sex, age, tenure, disability or any other factors that cannot be lawfully considered in its programs and activities as required by all applicable laws and regulations.

SIGNATURES:  This job description has been approved by all levels of management:

Administrator _______________________________________________

Human Resources ____________________________________________

Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.

Employee _________________________________    Date ____________