TITLE: Front Desk and Welcome Center Support Staff (Bilingual)

LOCATION: Central Office and Training Center

The Kansas City, Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22,000 students and 60+ different languages are spoken in the homes of our students. KCKPS is home to Sumner Academy, the #6 highest rated High School in the Nation and #1 High School in Kansas according to the US News rankings.

With Head Start/preschools, 28 elementary schools, 7 middle schools, and 5 college and career academies/high schools, we are the fifth largest district in the state of Kansas and our student population is approximately 56% Hispanic, 24% African American, 9% White, and 6% Asian. To serve our students, the district employs approximately 4,000 employees including more than 1,800 teachers.

JOB GOAL:

The Front Desk and Welcome Center Support Staff team member is responsible for performing a variety of clerical functions concerning the maintenance of all student records with respect to confidentiality. As the front-line-employee for USD 500, your role will be extremely important for improving customer experience and satisfaction. The goal should always be to make our guests feel comfortable and satisfied while in our office. These team members will also respond to Welcome Center and school registration-related inquiries from district staff, families, and community.

ESSENTIAL FUNCTIONS:

Provide a warm and welcoming five-star customer service environment to KCKPS families
Assist and support families with all aspects of the online school registration process
Supports school personnel with troubleshooting registration and registration barriers for families
Assist families with completing, processing, and uploading required school registration documents into Infinite Campus, such as address verifications, residential affidavits, and power of attorney
Supports Coordinator of Enrollment and Family Support with processing transfer permit requests as well as planning, coordinating, and attending school registration events
Maintain confidentiality of student, parent, and staff information
Maintain all student records in the Division of Student Services and Family Support
Respond to written requests from appropriate agencies, schools, and persons regarding all student records
Verify accuracy of requested information and appropriate signatures for release of records
Communicate with school building staff members regarding requests for records.
Perform all data entry functions pertaining to maintenance of student records, including transcripts
Prepare routine correspondences in response to informational requests and process district forms as assigned
Excellent knowledge of MS Office and Technology Programs
Sense of ownership and pride in your performance and its impact on the organization’s success
Good critical thinker and possess problem-solving skills
Team player
Good time-management, interpersonal and communication skills
Customer-oriented mindset

Other duties as assigned by the Director of Welcome Center and Family Engagement

QUALIFICATIONS:

Advanced problem-solving; organizational and effective communication skills
Attention to detail in all aspects of assigned duties
Bi-lingual Required (Spanish)
Experience with data entry, excel, and other computer programs
Strong oral and written communication
Ability to be flexible and adaptable to the daily needs of the job
Effectively manage time and work with frequent interruptions
60 College hours or passing score on pre-employment test

COMMUNICATION / ORGANIZATION:

Maintains communication with school personnel, and parents/guardians to enhance cooperative action which will meet the educational needs of students.
Utilizes existing technology effectively in the performance of duties.
Performs other duties as assigned.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

LANGUAGE SKILLS: Ability to effectively present information and respond to questions from groups of administrators, staff, parents, students, and the general public.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, walk, stand and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. The employee must occasionally push items of 50 pounds such as pushing on a bike or wheelchair, or moving/rearranging furniture. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud and is a standard acceptable level for this environment.

OTHER SKILLS and ABILITIES: Ability to establish and maintain effective working relationships with students, peers, parents, and community; ability to speak clear and concisely in written or oral communication.

TERMS OF EMPLOYMENT: 261 Days

SALARY: Level 6

Classified Salary Schedule:

https://www.kckschools.org/hr/classified-salary-schedule-work-page

FLSA STATUS: NON-EXEMPT, HOURLY

REPORT TO: Director of Welcome Center and Engagement

EVALUATION: Performance of this position will be evaluated in accordance with Board of Education policy

For more information regarding Title IX please contact:

District Compliance Coordinator

2010 N. 59^th Street

Kansas City, KS 66104

913-279-2262

Title IX@kckps.org